Introduction

Voicedrop provides infrastructure and automation services for inbound and outbound communication, including voice messaging and notifications to enhance customer engagement and marketing activities. Our services are designed to assist clients in automating communication processes effectively and efficiently.

Voicedrop offers two pricing models for access to its services:

Performance-Based: The client pays based on performance metrics, such as inbound responses or conversions, in this model. The cost of traffic (voicemail delivery, notifications, etc.) is not included unless and must be covered separately by the client. Voicedrop will pass on traffic costs at no additional margin, with invoices issued monthly.

Fixed Price Subscription: This model provides all-inclusive access to Voicedrop’s services, including traffic costs and, in some cases, list generation services. Clients subscribing to this model will benefit from predictable pricing for their campaigns, and Voicedrop will handle all network-related traffic charges. Clients can select from various subscription tiers, which may include different levels of service, volume allowances, and support. Fees are billed monthly in advance, payable within 7 days, and the service continues on a rolling monthly basis unless cancelled with a 30-day notice.

Definitions

• Client: The business or individual (with ABN) engaging Voicedrop’s services.
• Voicedrop: The service provider offering automation and communication services, operated by Hillenbrand Family Trust T/A Voicedrop, ABN 64 807 971 603.
• Referred Prospect: The prospect being referred to Voicedrop’s Clients.

Prospecting Lists Clients must ensure that their prospecting lists comply with all relevant laws and regulations, including those related to consent for communication.

Cost of Sourcing Lead Lists Clients are responsible for providing and paying the costs associated with sourcing lead lists where prospects have provided permission to be contacted.

For fixed-price subscription clients; Voicedrop may provide lead generation services as part of the package, depending on the agreed subscription level.

Network Traffic Costs 

Performance-Based Clients: Traffic costs for sending and receiving voicemails, notifications, and other communications will be invoiced separately, and clients are responsible for covering these charges.  These costs will be invoiced monthly and must be paid within 7 calendar days. Voicedrop refers to Twilio’s pricing, which may change without prior notice.

Fixed-Price Subscription Clients: Traffic costs are included in the subscription package, covering all network and communication-related charges for the subscribed volume.

No Guarantee of Specific Outcomes While Voicedrop aims to provide effective automation services, we do not guarantee specific financial outcomes, performance, delivery success, or customer response rates. The effectiveness of our services depends on various factors, including market conditions and client-specific circumstances.

Onboarding Process Voicedrop is committed to a smooth onboarding experience, which includes service introductions, account setup, initial training, and ongoing support.

Client Responsibilities Clients are fully responsible for complying with all regulatory requirements regarding unsolicited marketing communications, including telemarketing and consumer protection laws.

Indemnification Clients agree to indemnify and hold Voicedrop harmless from any claims, damages, or liabilities arising from the use of our services, particularly related to unsolicited marketing activities conducted by the client.

Performance Based Service (only)- Client Reporting Obligations

Clients are required to report any agreed conversion points resulting from interactions with a Referred Prospect such as sales contracts, settlements, or other transactions that generate a commission for Voicedrop. All calls generated by Voicedrop are considered referrals.

To ensure transparency and accurate tracking, clients must report each conversion point within 7 days to Voicedrop.

Termination of Subscription and Service Either party may terminate this agreement with 60 days’ written notice if you are a performance based client OR 30 days if you are under a Fixed Price Subscription. Voicedrop reserves the right to terminate or suspend services for violations of these terms or other harmful conduct, without prior notice.

Dispute Resolution Disputes arising from these terms or Voicedrop’s services will be resolved through binding arbitration in Queensland, Australia, following the rules of the American Arbitration Association.

Data Protection and Security We take reasonable steps to protect the personal data we process, but we cannot guarantee absolute security. Clients have the right to access, correct, or delete their personal data.

Service Availability and Maintenance We strive to provide continuous service availability and notify clients of planned maintenance. However, we do not guarantee uninterrupted access and are not liable for any downtime or service interruptions.

Intellectual Property Voicedrop retains ownership of all content, graphics, design, and other materials related to our services. Using our website or services does not grant clients any license or rights to our intellectual property.

Accuracy of Information While we aim to provide accurate information through our services, Voicedrop does not warrant that all information is complete or up-to-date. Clients should verify any information they rely upon.

Limitation of Liability Voicedrop is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of profits, data, or goodwill.

Amendments to Terms Voicedrop reserves the right to modify these terms at any time. Clients will be notified of changes via our website, and continued use of the service indicates acceptance of the revised terms.

Access and Use By subscribing to Voicedrop’s services, the Client confirms that they are using the services in compliance with applicable laws and regulations.

General Conditions Voicedrop reserves the right to refuse service at any time for any reason. Data transfers may be subject to various networks and may be adjusted to meet technical requirements.

Modifications to the Service Voicedrop may modify or discontinue any part of its service without notice.

Third-Party Links and Services Our service may include links or materials from third parties, and Voicedrop is not liable for any harm or damages resulting from transactions made through these third-party services.

Personal Information The handling of personal information is governed by our Privacy Policy.

Errors, Inaccuracies, and Omissions Voicedrop reserves the right to correct any errors, inaccuracies, or omissions in service-related information without prior notice.

Disclosure of Affiliate Relationships We may receive fees for referring users to third-party services, but this does not affect the integrity of our recommendations.

Prohibited Uses Clients are prohibited from using the service for unlawful purposes or in violation of any applicable laws.

Governing Law These terms are governed by and construed in accordance with the laws of Queensland, Australia.

Email Communication Clause Email communication is accepted as a legal form of communication. Both parties agree to maintain current contact details to ensure effective communication.

Acceptance of Terms By subscribing to Voicedrop’s services, the Client confirms they have read and accepted these terms.

Contact Us

If you have any questions or concerns about these terms, please contact us here.

Last updated 9 October 2024.